From artwork to delivery, here’s what you need to know before ordering your custom gear. Have another question? Our team is happy to help.
Please send AI, EPS, PDF or SVG artwork with outlined fonts when possible. For raster images, use a 300 DPI PNG or JPEG at the intended print size. Our team can check your file and help resolve quality issues before printing.
Tell us about your idea and send any references you have. We can discuss artwork preparation and design assistance, and confirm any additional work and cost before you proceed.
Yes. We prepare a digital mockup so you can check the garment, artwork and placement. Tell us the dimensions and colours you want when submitting your project.
Yes. We send a digital proof for your approval before production. Please check spelling, colours, sizes and placement carefully; revisions may affect your completion date.
The preview helps you plan your design, but screen displays and garment sizes can affect how it looks. Specify the print dimensions and use your approved proof to confirm the final layout.
Email info@pressingmatters.ca with your order number and clear photos of the problem. We will review the artwork and approved proof with you and work out the next step. Mention colour-matching requirements before ordering.
Allow about 10 business days after proof approval for printed and embroidered apparel. Promotional products generally take 3–4 weeks. Your quote will confirm the schedule for your specific project.
Rush production may be available for an additional charge when our schedule allows. Call 778-709-5490 before ordering with a tight deadline so we can confirm availability and pricing.
Tell us your required arrival date before placing the order. We can confirm a production schedule, but courier transit and delays are outside our control. Production time and shipping time are separate.
Yes. Canadian orders of $300 or more before tax qualify for free shipping. Smaller orders ship from $19.95. You can also arrange local pickup.
We ship with UPS, Purolator, Canada Post or Loomis. Available services depend on the destination and order. Contact our team if you need a particular carrier or delivery arrangement.
International shipments can be arranged case by case. Send us the destination and order details so we can confirm options and provide a shipping quote.
Yes. Local pickup is available at Pressing Matters, 2345 Douglas Road, Burnaby, BC V5C 5A9, Canada. Our regular hours are Monday–Friday, 9am–5pm Pacific Time. Confirm that your order is ready before visiting.
We email your tracking details when the order ships. Use the carrier’s tracking link to follow delivery, or contact us if you cannot find the email.
Our services include screen printing, embroidery, DTF printing and promotional products. We also offer custom patches and can help choose a process suited to your artwork, garment and quantity.
Screen printing applies ink through screens and is a strong choice for larger runs with a few solid colours. DTF uses a professionally printed transfer applied with heat, making it useful for small runs and detailed, full-colour artwork.
Embroidery creates your logo with stitched thread. It works especially well on hats, polos, jackets, fleece and workwear. We can advise on design detail and fabric suitability; lightweight tees are usually better suited to printing.
We decorate tees, hoodies, sweatshirts, hats, jackets, polos, bags and workwear, and source branded promotional items. If you have a particular product in mind, send us the details and we will check suitable options.
Yes. Sleeve, hem, hood and neck-label printing are available on many garments. Tell us each requested position so we can confirm suitability and include it in the quote.
Send us your artwork and describe the effect you want before ordering. We will check whether puff embroidery or specialty thread is suitable and confirm available options and any additional cost.
Use our Request a Quote form or email info@pressingmatters.ca. Include the product, quantities and sizes, artwork, print positions and deadline so we can price the job accurately.
In most cases, yes. Email the garment details first so we can check compatibility. Customer-supplied garments are decorated at your own risk and cannot be replaced by us if damaged during production.
We carry organic, recycled and Canadian-made garment options. Ask us to recommend styles for your project. If you want a particular ink type or finish, we will check whether it is suitable for your artwork and fabric.
Follow the garment’s care label. For prints, turn the item inside out, wash gently in cold water and air dry or use low heat. Avoid bleach and ironing over the design. Treat embroidery gently and use a pressing cloth if ironing is needed.
Screen printing generally starts at 24 pieces. DTF is available for single items. Embroidery, patches and promotional products have requirements that vary by style and project. Check the minimum shown in the designer or ask our team.
Yes. Quantity affects the price per item, with price breaks available on qualifying orders. The designer and your quote show pricing for your chosen product, artwork and quantity.
Yes. DTF is a good option for a one-off gift, sample or replacement item. Choose a compatible product in the designer or ask us to recommend the best method for your project.
Choose a product and customize it in our online designer, or send your project through Request a Quote. For complex jobs, team orders or special deadlines, contact us before ordering so we can confirm the details.
Email info@pressingmatters.ca with the garment or product, quantity, size breakdown, artwork, decoration positions and required date. Include any special colour or finishing requirements.
We accept VISA, MasterCard, AMEX, Interac e-Transfer, business cheques and in-studio cash. Approved corporate accounts may qualify for Net-30 terms. Payment is due after proof approval and before production unless account terms apply.
Please contact us before dropping off garments. We accept suitable customer-supplied items in most cases, subject to an artwork and fabric review. These items are decorated at your own risk.
Yes. We help businesses with branded polos, hats, outerwear, workwear and other apparel. Send your logo, required styles, quantities and deadline so we can recommend products and provide a quote.
We can discuss an arrangement that suits your group, including quantities, order deadlines, production timing and delivery or pickup. Contact us with your project details so these steps can be agreed before orders are collected.
Ask us about options for your organization. Tell us who will order, which products you want and whether this is a limited campaign or an ongoing program. We will confirm the storefront and ordering arrangement available for your project.
Send us your proposed products and expected quantities. Promotional items may have supplier minimums and longer lead times, so availability and any stock arrangements need to be confirmed before offering them to your members.
Contact us with your sport, team logo, names, numbers, quantities and deadline. We will check suitable jersey options, customization methods, pricing and lead times for your team.
